Customer Success Manager

Location: Hybrid, combining work from our office in Tel Aviv, from home, and at customer sites throughout the country.

Employment: Full-time, permanent

About Autonomi

Autonomi is changing how healthcare organizations manage and understand their medical supplies. By capturing actual consumption at the point of care, we turn everyday inventory activity into insights that help teams anticipate needs, reduce waste, and keep the right supplies on the shelf.

We're a global company with a presence in Israel, the US, and Europe. Joining Autonomi means seeing the impact of your work firsthand and helping shape how we grow.

The Role

You'll support our customers in Israel from implementation through day-to-day use. You'll be their main point of contact and help their teams get lasting value from Autonomi.

The role combines customer site visits, training, and problem-solving. You'll work independently in the field, in close contact with our global team, and your insights from customers will help us improve our products and support.

Key Responsibilities

• Build trusted customer relationships, understand their goals, and follow through on agreed actions.
• Coordinate implementation and go-live, making sure customers are prepared and supported throughout.
• Train clinical and operations teams to use Autonomi's systems, including the mobile app and AI Web Console.
• Review system usage and inventory reports to identify opportunities to improve adoption and inventory management, and coordinate follow-up actions with customers.
• Manage customer issues through resolution, coordinating with internal teams and keeping customers informed.
• Maintain up-to-date customer records, document meetings and follow-up tasks, and share customer feedback with the relevant teams.
• Identify opportunities to extend Autonomi's use to additional teams or sites.

Requirements

• 3+ years of experience in customer success, account management, implementation, or a similar customer-facing role.
• Hebrew at native level, written and spoken, with the confidence to lead customer meetings and training in Hebrew.
• Professional working proficiency in English, written and spoken.
• Strong communication and organizational skills, initiative, and the ability to manage multiple customer relationships independently.
• Willingness and ability to travel regularly to customer sites throughout Israel.

Nice to Have

• Experience working with hospitals or other healthcare organizations in Israel.
• Familiarity with inventory management or supply chain operations.
• Experience implementing solutions that combine software and hardware.

What We Offer

• Full-time, permanent position with a hybrid work model.
• The opportunity to take ownership of customer relationships and help shape how we support our customers in Israel.
• Work that makes a practical difference for hospitals and healthcare teams.