Technical Support Specialist (Support & AI Workflows) Full-Time, On-Site | Be’er Sheva – Gav-Yam Negev Tech Park

About SITE123

SITE123 is an AI website builder (App Builder) platform. Customers can describe what they need, generate a website or app, refine it through AI chat or the visual editor, and launch online stores and other types of sites. We’re looking for someone who will support customers and also help us improve how support, processes, and AI workflows work day-to-day.

📍 Location: Gav-Yam Negev Tech Park, Be’er Sheva

🗓️ Position type: Full-time, 5 days a week, office-based

What you’ll do

• Troubleshoot technical issues and guide customers in using the platform, including the AI app and website builder
• Review support chats and run quality assurance on both human and AI-generated responses
• Use AI tools as part of your daily work to draft, review, and improve replies, documentation, and internal workflows - then apply your own judgment before anything goes out
• Improve support processes: update macros, help content, and playbooks, and turn recurring issues into clearer processes
• Build and refine templates and examples across different use cases, such as websites, online stores, apps, landing pages, blogs, and service sites
• Create and maintain prompt examples, starter flows, and quality checks that help the AI produce more consistent, useful results
• Test new features, document what works and what doesn’t, and share structured feedback with the product team
• Identify patterns in customer issues and suggest practical improvements to the product and to the way we work

What we’re looking for

• High level of English, both written and spoken
• Previous experience in technical support or customer service
• Hands-on, daily experience using AI tools as part of real work - for example, writing, research, QA, content, or process work. Trying a tool once is not enough; we want someone who already works with AI regularly, reviews its output critically, and can improve prompts and workflows
• Strong understanding of internet environments, web browsers, and basic website-building and app-building concepts
• Excellent communication skills and a strong customer service mindset
• Ability to work independently, stay organized, and manage time effectively in a fast-paced environment
• Strong analytical thinking, problem-solving skills, and attention to detail
• High motivation, accountability, and a proactive approach

Nice to have

• Experience improving support quality, processes, or knowledge bases
• Experience building websites, apps, templates, or structured content in different industries or formats
• Knowledge of HTML and CSS
• Experience with website builder or app builder platforms
• Proficiency in additional languages
• Background in sales or customer retention

This is a chance to work with a professional team and get deep experience in technical support, customer experience, and practical AI workflows - not just answering tickets, but improving how the work is done.