Information Technology Specialist

About Us

We're a rapidly scaling defense hardware startup operating at the intersection of advanced R&D and field experimentation. With 2 sites in TLV and Yokneam, dozens of engineers, and an ever-expanding stack of tools, labs, and environments, our IT backbone is mission-critical. We move fast, build real things, and break a few along the way. We're looking for an amazing IT Specialist excited about that pace, and kind enough to support everyone through it.

About the Role

We're hiring a hands-on IT & Technical Support Specialist to own our day-to-day IT operations. In this role, you will be the go-to person for all technical issues, from onboarding new employees and installing high-performance computers to maintaining our local, on-premises infrastructure. If you love solving hardware riddles, setting up labs, and keeping environments running smoothly without relying on cloud-only setups – this is for you.

What You'll Own

● User Support & Troubleshooting: Provide day-to-day technical support across hardware, OS (Windows/Linux), and engineering tools for our team.

● Onboarding & Computer Setup: Own the deployment, installation, and configuration of brand-new laptops and powerful engineering workstations.

● On-Prem Infrastructure Maintenance: Maintain and support our on-prem server environments, local networks (wired/wireless), firewalls, switches, and storage systems (no cloud infrastructure management).

● Workspace & Collaboration Tools: Manage user permissions, accounts, and file structures within Google Workspace & Google Drive.

● Lab & Production Support: Support our physical hardware labs, production floors, and local security systems.

● Field Work Support: Help set up portable networks, UPS, and local environments for exciting field tests and experiments.

Required:

● 5+ years of experience as an IT Specialist, Helpdesk, or Technical Support Engineer, working as an integral part of an IT team (this is a non-managerial, hands-on role).

● Deep hands-on experience with On-Premises environments: Strong understanding of local servers, physical hardware, local storage, and local directory services.

● Hardware Expertise: Proven experience in installing, upgrading, and troubleshooting computer hardware, peripherals, and OS (Windows and Linux).

● Google Workspace Administration: Solid experience managing users and shares in Google Drive and identity systems.

● Networking Basics: Good understanding of local networks (LAN), routing, switches, and cabling.

● Service-Oriented: A true team player with excellent communication skills and a "can-do" approach to solving user problems.

Significant Advantage:

● Hardware Company Experience: Proven experience working in a defense or hardware company (working closely with engineers, hardware labs, or production floors).