Help Desk Support

Help Desk Support Specialist | No Experience Required

Looking to start your career in IT? This could be your opportunity!

A leading organization in Central Israel is looking for a Help Desk Support Specialist to join its technical support team.

No previous Help Desk experience is required. If you have a technical background, relevant studies, professional technology training, or experience gained during military service, we'd love to hear from you.

The position offers opportunities for both students seeking shift-based employment and candidates interested in a full-time role.

What You'll Do

• Provide technical support to users and assist with day-to-day IT issues
• Troubleshoot computer, software, and system-related problems
• Diagnose and handle initial technical incidents
• Document, track, and update technical support requests
• Escalate complex issues to relevant IT and infrastructure teams
• Work with technical support systems and operational tools
• Support IT operations in a 24/7 environment

Who We're Looking For

No previous professional Help Desk experience is required.

Candidates should have a relevant technical background and meet at least one of the following:

• Current student or graduate in Computer Science, Information Systems, Software Engineering, Industrial Engineering & Management, Biotechnology, or Business Administration with an Information Systems specialization
• Practical Engineer in a technology-related field
• Graduate of a relevant professional technology course
• Relevant technical experience gained during military service
• Another relevant technical background suitable for an entry-level IT Support role

Availability & Employment Requirements

• Availability for 3–4 shifts per week and at least 90 hours per month, or availability for a full-time position
• Willingness to work in a 24/7 shift environment, including weekends and holidays
• Availability for on-call shifts of up to 8 hours
• Ability to commit to two years of employment

Central Israel | Part-time or Full-time | Shift-based Position