Information Technology Support Engineer

About the Role

Aqua Security is the leading pure-play cloud-native security company, protecting modern applications across containers, Kubernetes, serverless, and cloud environments.

We're looking for a proactive and customer-focused IT Support Engineer to join our Global IT team and help deliver an exceptional technology experience for employees across our global hybrid organization.

This is an excellent opportunity for someone early in their IT career who enjoys solving technical problems, supporting end users, and working with modern enterprise technologies including Microsoft 365, Intune, Entra ID, Windows, and macOS.

If you're passionate about technology, love helping people, and are eager to grow within a global cybersecurity company, we'd love to meet you.

What You Will Own

• Prepare, configure, and deploy Windows and macOS laptops for new employees
• Support employee onboarding and offboarding, ensuring a seamless IT experience
• Provide first-line technical support for hardware, software, Microsoft 365, email, VPN, printing, and connectivity issues
• Manage user accounts, permissions, and application access across Microsoft Entra ID and Microsoft 365
• Enroll and manage devices using Microsoft Intune or similar endpoint management platforms
• Troubleshoot laptops, monitors, docking stations, Wi-Fi, peripherals, and workplace technology
• Support password resets, MFA, VPN access, and identity-related requests
• Track incidents and service requests through the IT ticketing system while maintaining excellent customer service
• Maintain accurate inventory of laptops, accessories, licenses, and IT assets
• Document technical procedures, troubleshooting guides, and knowledge base articles
• Escalate infrastructure, cloud, networking, and security issues when appropriate
• Help maintain a secure, reliable, and efficient IT environment for employees worldwide

What We're Looking For

• 2+ years of experience in IT Support, Help Desk, Desktop Support, or a similar technical role
• Hands-on experience supporting Windows and macOS
• Experience configuring laptops, installing software, and troubleshooting end-user issues
• Familiarity with Microsoft 365, Outlook, Teams, OneDrive, and SharePoint
• Basic knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
• Familiarity with Microsoft Intune, Entra ID, or Active Directory is a strong advantage
• Understanding of endpoint security, antivirus solutions, software updates, and device management
• Strong customer-service mindset with excellent communication skills in English
• Organized, detail-oriented, and eager to learn new technologies
• Ability to prioritize multiple requests while delivering a great employee experience

Nice to Have

• Experience supporting hybrid or global organizations
• Familiarity with ITSM platforms such as Jira Service Management, ServiceNow, Zendesk, or Freshservice
• Experience with CrowdStrike, Cato Networks, or similar security solutions
• Basic PowerShell or scripting experience
• IT certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent

Why Aqua Security

At Aqua, you'll join one of the world's leading cloud security companies, supporting employees who build technology used by some of the world's largest enterprises.

You'll have the opportunity to:

• Work with modern enterprise technologies in a cloud-first environment
• Gain hands-on experience with Microsoft 365, Intune, identity management, and endpoint security
• Learn from experienced IT, Security, and Engineering professionals
• Grow your career in a fast-paced global cybersecurity company
• Make a real impact by helping employees stay productive, connected, and secure every day

If you're looking for an opportunity to build your IT career while working with cutting-edge technologies and an exceptional team, we'd love to hear from you.