Enterprise IT Support Engineer

Jerusalem | Hybrid | Full-Time
Who We Are
Company is a global fintech company delivering innovative embedded payments, cards, and lending solutions. With 900+ employees worldwide and a growing R&D center in Jerusalem, we're transforming financial technology.
The Role
Join our Enterprise Systems Support team, providing technical support to approximately 200 employees across Windows, macOS, Microsoft 365, and mobile platforms.
Who You Are
A resourceful, service-oriented IT professional who enjoys solving technical challenges, communicates clearly, and thrives in a fast-paced, collaborative environment. You're proactive, adaptable, and eager to expand your technical expertise.
What Success Looks Like
You resolve issues efficiently, meet service expectations, and take ownership of support requests from start to finish. You build trust with users, maintain accurate documentation, and contribute to continuous IT improvements.
Key Responsibilities
Provide remote and on-site IT support to employees, including VIP users.
Troubleshoot hardware, software, mobile devices, and connectivity issues.
Install, configure, deploy, and maintain computers and peripherals.
Manage support tickets, meet SLAs, and document resolutions.
Support networking, cloud, and endpoint management technologies.
Maintain conference room AV, telephony, and office security systems.
Manage device provisioning, onboarding, inventory, and lifecycle processes.
Maintain technical documentation and collaborate on IT improvements.
דרישות התפקיד
Requirements
2–4+ years of IT support experience in an enterprise or high-tech environment.
Fluency in Hebrew and English; experience with ticketing and remote support tools.
Strong Windows, macOS, and Apple hardware support skills; Linux and mobile familiarity.
Experience with Microsoft 365, Active Directory, Entra ID, and PowerShell.
Hands-on experience with Intune, Jamf, SCCM, and Windows Autopilot.
Knowledge of VPNs, MFA, Cisco, Fortinet, and networking fundamentals.
Excellent troubleshooting, communication, and customer service skills.
Strong organizational skills, independent ownership, and teamwork; occasional after-hours availability.