IT Support (Contractor)

IT Support (Contractor)

Location: Ramat Gan, 5268104 Israel

Employment Type: 6-month contract, onsite

Working hours: Every Sunday, 09:00–17:00 Israel local time

About the Role

We are looking for an experienced and service-focused IT Support Contractor to provide hands-on onsite IT support at Tel Aviv office.

This is a 6-month contract working one day per week, every Sunday from 09:00 to 17:00. The contractor will serve as the primary onsite IT contact during Sunday coverage, supporting employees with day-to-day technical issues and coordinating with our partner’s Global IT Support team when additional or specialist assistance is required.

This opportunity would suit someone with strong hands-on desktop and end-user support experience who is comfortable working independently in a corporate office environment and taking ownership of issues through resolution or effective escalation.

About Sycomp

Sycomp is a global IT services and logistics provider with extensive expertise in cloud, data center, endpoint management and security solutions. Sycomp’s diverse team of consultants and engineers deliver on the company’s mission to tackle challenging global IT projects through its state-of-the-art integration and warehouse centers and global technology partnerships. Headquartered in the heart of Silicon Valley, California, Sycomp has successfully shipped, deployed and managed complex IT projects and supporting assets in more than 150 countries helping its Fortune 500 customers and global partners realize a world without boundaries.

Key Responsibilities

• Provide hands-on desk-side and walk-up IT support to employees, prioritising requests according to urgency and business impact.
• Diagnose and resolve issues involving laptops, desktops, peripherals, software installations, and application access.
• Support productivity and collaboration platforms, including Google Workspace, Slack, and video conferencing tools.
• Troubleshoot meeting-room technology, audiovisual equipment, local Wi-Fi, and network connectivity.
• Perform basic network troubleshooting involving Wi-Fi, TCP/IP, DNS, and VPN connectivity.
• Assist with device setup, equipment handovers, employee onboarding, and offboarding activities scheduled during Sunday coverage.
• Log, update, track, and resolve incidents and service requests through IT ticketing system.
• Keep employees informed of the progress and status of their IT requests.
• Identify issues requiring additional expertise and escalate to the appropriate IT support team, providing clear troubleshooting notes and handover information.
• Maintain accurate IT equipment and asset records.
• Follow established security, access-control, and device-handling procedures.
• Take ownership of support requests through resolution or ensure a clear and complete handover for outstanding issues.

Required Experience & Skills

• Proven experience providing hands-on IT support, desktop support, service desk, or end-user computing support within a corporate environment.
• Strong practical knowledge of laptops, desktops, operating systems, peripherals, software, and common business applications.
• Experience troubleshooting hardware and software issues in an onsite environment.
• Experience supporting productivity and collaboration tools. Familiarity with Google Workspace and Slack is particularly relevant.
• Ability to troubleshoot video conferencing and meeting-room audiovisual equipment.
• Basic networking knowledge, including troubleshooting of Wi-Fi, TCP/IP, DNS, and VPN connectivity
• Familiarity with IT ticketing systems, incident management, and escalation processes.
• Experience with device setup, equipment handovers, and general IT asset management.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently as the primary onsite IT contact while collaborating effectively with remote/global IT teams.
• Clear written and verbal communication skills.
• Strong customer-service mindset, with an organised approach to documentation, follow-up, and issue ownership.

Essential Availability

Candidates must be able to work onsite at the Tel Aviv/Ramat Gan office every Sunday from 09:00 to 17:00 Israel local time for the 6-month contract period.

This role is specifically designed to provide Sunday IT coverage and is not a full-time Monday-to-Friday position.

Why Join Sycomp?

Technology Means the World to Us

Technology connects people, enables business, fosters innovation, and helps organizations operate without boundaries. Every day, Sycomp’s diverse team delivers on the company’s mission to help customers and partners navigate the complexity of global IT—from cloud and data center computing to cyber security, networking, and integration and logistics across more than 150 countries.

If you thrive in a growth-minded and values-driven culture, Sycomp may be your next career adventure. At Sycomp, you will have the opportunity to work in a global setting, collaborate with cross-functional teams, and be part of a dynamic and growing organization.

Sycomp is known for its strong culture and commitment to employee growth. With a 93% company-wide retention rate, we foster an environment where people can make a meaningful impact, develop professionally, and build rewarding careers over the long term.

Learn more about Sycomp and our employee benefits at: https://sycomp.com/careers/

Sycomp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic.

Sycomp will provide reasonable accommodation for qualified individuals with disabilities as needed. If you need assistance or an accommodation in applying, please contact our Human Resources Department at [email protected]

Sycomp may use automated tools, including artificial intelligence, to support certain aspects of the recruitment process, such as reviewing applications or identifying relevant experience. These tools assist our teams, and all hiring decisions are made following human review.