Customer Success Manager

About Sisense

At Sisense, we are redefining how data and AI are embedded into modern software products. We empower modern product, data, and engineering teams to deliver AI-driven analytics, governed data models, and conversational insights directly inside their customer-facing applications and operational workflows.

Through cutting-edge developer frameworks like Compose SDK, embedded AI Assistant capabilities, and integration protocols like MCP (Model Context Protocol), Sisense enables global software companies and enterprises to turn raw data into intelligent product features.

Why Join Our Customer Success Team?

As a Customer Success Manager, you will serve as the strategic and operational partner for a portfolio of international, high-growth Mid-Market and Enterprise SaaS and enterprise accounts.

You will work closely with Product Managers, Data Engineers, Architects, and C-level executives to help them integrate Sisense deeply into their applications. Your goal is to drive rapid time-to-value, expand consumption (including our AI model/credit frameworks), maximize net retention (NRR), and ensure long-term platform growth.

Work Schedule: Monday – Friday (aligning with global markets)

What You’ll Do

• Manage a dedicated portfolio of global Mid-Market and Enterprise accounts, acting as their trusted advisor and embedded analytics strategist.
• Partner with customer engineering, product, and data teams to guide architecture, developer integration, and adoption of Sisense Intelligence & AI capabilities.
• Build multi-threaded relationships across Product, R&D, and C-Suite stakeholders to align analytics strategy with business outcomes.
• Plan and lead executive business reviews demonstrating tangible ROI, platform adoption, and business impact.
• Partner with Solutions Architects, Product Management, Support, and Sales to advocate for customer needs and resolve complex technical blockers.
• Proactively identify health risks, technical roadblocks, or adoption gaps, implementing proactive mitigation strategies.

About You

• You are comfortable discussing SaaS architecture, embedded software development, APIs, and data infrastructure with developers and product managers.
• You have a proven track record of managing enterprise renewals, expansion goals, and complex commercial conversations.
• Exceptional written and verbal communication skills in English, capable of presenting complex technical and business concepts to C-level executives.
• Agile, adaptable, and comfortable navigating fast-changing technologies (including AI tools and modern analytics architectures).

Requirements

• 4+ years of experience as a CSM, Technical Account Manager, or Solutions Consultant managing Mid-Market or Enterprise B2B SaaS accounts.
• Direct experience in the Analytics, Data Engineering, Business Intelligence (BI), DevTools, or API-first SaaS space.
• Proven track record of managing complex commercial negotiations, renewals, and revenue retention targets.
• Experience working directly with technical persona groups (Data Engineers, Product Managers, R&D Leads, VP Engineering).
• Strong understanding of data modeling, SQL, API integrations, or SDK-driven architectures is a major plus.
• Ability to work Monday through Friday to align with international global markets.
• Native/Fluency in English (written and spoken).

How You’ll Ramp

By Day 30

• Complete Sisense onboarding and technical enablement, gaining a deep understanding of our platform, Compose SDK, and Sisense Intelligence (AI) features.
• Shadow customer calls, executive business reviews, and platform onboarding sessions.
• Build relationships with internal technical partners (Solutions Architecture, Support, Product).

By Day 60

• Take full ownership of your global book of business.
• Formulate strategic account penetration and risk-mitigation plans for key accounts.
• Lead your first technical adoption and business review sessions with client executives.

By Day 90

• Operate as a trusted advisor to your accounts, driving adoption of Sisense AI/embedded capabilities.
• Drive predictable renewals, identify upsell opportunities, and contribute directly to NRR growth.