Customer Success Manager

We’re Hiring a Customer Success Manager

We’re looking for a customer-focused professional to manage the full customer lifecycle, build strong relationships with enterprise clients and strategic partners, and drive customer adoption, retention, and growth.

Key Responsibilities:

• Manage ongoing relationships with mid-sized and enterprise customers and strategic partners.
• Lead the full customer journey, from onboarding and implementation to ongoing usage and expansion.
• Proactively drive product adoption and identify opportunities for upsell and cross-sell.
• Manage business review meetings (QBRs/MBRs), presenting data, insights, and recommendations.
• Identify customer risks, resolve complex challenges and escalations, and lead retention initiatives.
• Collaborate closely with Product, R&D, Sales, and Support teams, representing the voice of the customer.
• Conduct customer training and ensure customer satisfaction and SLA adherence.

Requirements:

• At least 3 years of experience in Customer Success, Account Management, or Strategic Partnerships.
• Experience in Fintech - An advantage.
• Proven ability to manage complex processes, multiple stakeholders, and competing priorities.
• Experience with CRM or ticketing systems, such as Zendesk.