IT Support Engineer

IT Support Engineer | Kfar Saba, Israel

📍 Location: Kfar Saba, Center District, Israel | 🏢 On-Site

💼 Experience: 3–6 Years

We are looking for an IT Support Engineer to provide on-site IT services, end-user support, infrastructure assistance, and technical troubleshooting in an international environment.

🔹 Key Responsibilities

• Provide walk-in and on-site IT support to end users.
• Troubleshoot laptops, Windows, Microsoft 365, browsers, and hardware.
• Perform laptop re-imaging, configuration, and deployment.
• Support meeting rooms, AV equipment, video conferencing, and MS Teams.
• Maintain IT equipment inventory and ensure accurate asset records.
• Log, manage, and resolve incidents through ServiceNow, meeting response and resolution KPIs.
• Monitor and reduce aging incidents and provide regular status reports.
• Support user onboarding, training, and IT-related business requirements.
• Assist with IT projects and infrastructure activities as assigned.
• Provide support at remote/dispatched sites when required.
• Collaborate with business teams and IT operations to resolve technical issues.

🔹 Required Skills & Experience

• 3–6 years of IT Support / Desktop Support experience.
• Degree in IT, Computer Science, or a related field.
• Strong knowledge of Windows 10/11, Microsoft 365, hardware, infrastructure, and iOS devices.
• Hands-on experience with ServiceNow / ITSM ticket management.
• Strong troubleshooting skills across laptops, browsers, and Microsoft products.
• Knowledge of ITIL; ITIL Foundation certification is preferred.
• Experience with AV equipment, meeting rooms, video conferencing, and MS Teams is an advantage.
• Exposure to KCS, Agile, and Kanban methodologies is preferred.
• Experience working in an international / 24×7 environment is an advantage.
• Willingness to travel to remote sites when required.
• Excellent written and verbal English communication skills.

📩 Interested?

If you have strong IT Support / Desktop Support experience and are open to an on-site opportunity in Kfar Saba, Israel, please share your updated CV or connect with us.

To this Email [email protected]