Customer Success Coordinator – Healthcare (Israel)

Company Description AISAP LTD is an AI-driven healthcare technology company based in New York and Tel Aviv, founded by leading experts in AI, deep learning, and clinical medicine. The AISAP platform delivers high-performance, real-time diagnosis, interpretation, storage, and reporting for ultrasound studies at the point of care. Its intuitive, secure POCAD™ SaaS solution streamlines diagnostic workflows, enhances clinical efficiency, and supports better patient outcomes.

About the Role

We're looking for an energetic, highly organized Customer Success Coordinator with a genuine passion for healthcare to join our CS team in Israel. In this role, you'll be the central point of contact for our hospital sites across the country (excluding Sheba), ensuring clinical teams get a seamless experience and maximum value from our technology. You'll manage day-to-day communication with hospital staff, coordinate training and onboarding, provide first-line technical support, and monitor system activity — all in service of one goal: helping medical teams deliver better patient care.

What You'll Do

Hospital Site Management — Serve as the primary point of contact for hospital stakeholders (department heads, clinical teams, and IT staff) at the sites under your care, building strong, trusted relationships that keep our partnership running smoothly.

Training & Onboarding Coordination — Coordinate the logistics of training days, refresher sessions, and clinical workshops with medical teams, making sure every clinician feels confident and supported using our platform.

Frontline Technical Support (Tier 1) — Be the first responder to questions from the field: opening tickets, diagnosing issues, and resolving straightforward problems quickly so clinical staff can stay focused on patient care.

Monitoring & Operations — Track system usage across hospital sites (new users, usage trends, incomplete scans) and flag anomalies early, helping us stay one step ahead of potential issues.

Reporting & KPIs — Maintain dashboards and produce regular reports on site health, proactively identifying accounts that need extra attention before small issues become big ones.

Voice of the Customer — Channel feedback from hospital teams directly to our product and development teams, helping shape a product that truly fits the needs of clinicians on the ground.

What You Bring

• Prior experience in Customer Success, technical support, or project coordination — required
• Exceptional organizational skills with the ability to juggle multiple priorities and stay on top of the details
• Strong interpersonal skills, patience, and a genuine service mindset — especially when supporting busy medical teams under pressure
• Comfort with computer systems and CRM tools (HubSpot experience is a strong plus)
• Good written and spoken English
• Ability to work independently in a fast-moving, dynamic startup environment

Why This Role Matters

Every hospital site you support, every training session you coordinate, and every ticket you resolve helps clinical teams work more efficiently and, ultimately, helps patients get better care. If you thrive on organization, love working with people, and want your day-to-day work to have real impact in healthcare, we'd love to meet you.