Enterprise Professional Services Engineer

About the Company

Atera is leading the future of IT with the world’s first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician’s companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth.

About the Role

As an Enterprise Professional Services Engineer, you are the technical architect and relationship lead for our most strategic global accounts. You own the technical success of the customer journey, focusing on Solution Design and the Integration Strategy required to make Atera the heart of a modern IT stack. This is a high-impact role for a consultant-engineer hybrid. You will be expected to leverage deep API architecture knowledge, advanced scripting, and creative problem-solving to design bespoke solutions that bridge the gap between Atera and complex enterprise ecosystems. You are the "Bridge" between business requirements and technical reality.

Responsibilities

Integration Design & Scripting Excellence

• Architect Integration Solutions: Lead the technical design of complex integrations using REST APIs and webhooks to seamlessly connect Atera with enterprise stacks such as ServiceNow, Salesforce, Okta, and Azure.
• Advanced Automation Scripting: Utilize PowerShell and Python to automate complex IT workflows, data migrations, and system synchronizations tailored to enterprise security and compliance standards.
• Technical Strategy: Design end-to-end migration paths for Enterprise customers, moving them from legacy infrastructure to a modern, AI-first Atera environment.
• AI-Driven Workflows: Design and implement AI-driven automation logic that reduces manual overhead and optimizes operational efficiency for global IT teams.

Relationship & Project Leadership

• Lead the Relationship: Serve as the primary technical point of contact, managing stakeholder expectations and translating high-level business goals into technical solution blueprints.
• Project Execution: Own the full project lifecycle from a leadership perspective—ensuring on-time delivery, technical validation, and a "white-glove" customer experience.
• Global Travel: Travel abroad up to 25% of the time to conduct on-site architectural workshops, lead high-stakes deployments, and build face-to-face rapport with strategic partners.
• Communication English - High proficiency: You must be able to present complex technical architectures to C-suite stakeholders with clarity, authority, and professional polish.
• Solution Documentation: Produce high-quality architectural diagrams, technical implementation guides, and API mapping documentation.

Qualifications

• 5+ Years of Experience: Proven track record in Professional Services, Solutions Architecture, or Technical Implementation for Enterprise SaaS.
• Integration & Design Expert: Deep expertise in REST API structures and integration patterns (mapping data between disparate systems).
• High proficiency in PowerShell and Python for automation and system administration.
• Strong Solution Design skills: The ability to visualize and document how data flows between Atera and platforms like ServiceNow, Salesforce, Okta, and Azure.
• AI Literacy: Solid understanding of how to leverage AI/LLMs to troubleshoot integration logic, design smarter automations, and accelerate solution delivery.
• Communication Mastery: Exceptional verbal and written English (Native or Near-Native). You are a "client-facing natural" who can lead a boardroom.
• The "Bridge" Mentality: You can lead a project from both a relationship perspective (diplomacy, timelines, expectations) and a technical perspective (logic, scripting, architecture).
• Global Mobility: A valid passport and the willingness to travel internationally up to 25%.