Customer Success Specialist, Life Sciences

JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, Tel Aviv University, Bar-Ilan University etc. As a growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

As a Customer Success Specialist, you will help professors at leading universities in integrating JoVE videos into their courses to improve teaching outcomes and student success. You'll play a key role in ensuring users get the most value from their JoVE subscription.

Please share your updated resume in English

Responsibilities:

• Conduct proactive outreach to Professors at subscribing universities in Israel, demonstrating JoVE's impact on teaching and student learning outcomes.
• Drive JoVE adoption in classrooms and courses to deepen engagement with professors and ensure subscription continuity.
• Build and maintain relationships with key decision-makers, including Department Heads, Professors, PIs and Librarians, through daily outreach via phone calls, emails, 1:1 meetings, and tailored institutional projects.
• Deliver impactful product presentations and webinars at conferences, university/research center seminars, and workshops to increase usage of JoVE.
• Provide ongoing support and guidance to Professors to maximize the usage of JoVE in their teaching activities.

Requirements

• Bachelor's or Master's degree in Life Science disciplines
• Fluent in Hebrew with proficiency in English.
• Experience in science communications, academic outreach or other customer-facing roles is preferred.
• A demonstrated passion for science, education, lowering costs for students, and the belief that video/technology can truly make a difference throughout the educational process
• Strong interpersonal skills with a passion for remote relationship building
• Possess excellent listening skills and attention to detail
• Knowledge of education, market trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering or Psychology
• Experience in networking by means of cold calling

Benefits

• When working with JoVE, you can expect a salary and benefit package competitively placed within the local market
• You will make a direct impact in accelerating science research and improving student learning in science education
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration
• Our strong promotion from within culture draws a clear path to advance your career with us