IT Support Specialist

About Aidoc

Aidoc is revolutionizing clinical decision-making with real-time clinical AI imaging solutions, impacting over 60 million patients annually.

Our technology empowers physicians to diagnose urgent cases, ultimately improving patient outcomes. Powered by our proprietary aiOS, Aidoc assists clinicians by precisely highlighting suspected pathological findings directly on medical images and prioritizing cases. This ensures that urgent patients receive the immediate attention they need.

As a leader in clinical AI, Aidoc has the most FDA-cleared Computer-Aided Detection (CAD) solutions, with adoption in more than 1,600 medical centers worldwide. Since our founding in 2016, Aidoc has secured over $500 million in funding and was recognized as one of TIME’s 50 most genius companies.

About This Role

The IT Support Specialist is responsible for supporting both local and remote teams. The role involves implementing, maintaining, and supporting the company’s software and infrastructure.

Responsibilities

• Provide Tier-1 Technical support for local and remote staff.
• Diagnose, troubleshoot, and resolve IT issues over Zoom, Slack or in-person.
• Set up and configure desktops, laptops, and peripheral devices.
• Manage and maintain SaaS tools, optimizing their use across the organization.
• Ensure compliance with company IT and security policies.
• Create and update IT documentation, including best practices, troubleshooting guides, and system configurations.
• Provide IT training to employees.
  
  

• At least 3 years of relevant experience as Support/IT/System Specialist.
• Hands-on experience in macOS, Windows and Ubuntu.
• Experience managing Google Workspace, Okta, Slack, Zoom, 1Password, Glean, Claude Team, Jira, Confluence, Gitlab, Jumpcloud or similar solutions.
• Experience managing end-user equipment, meeting rooms (multimedia) equipment and office access control system.
• Experience working with Jira Service Management or similar ticketing systems.
• Can-do attitude and passion for helping and interacting with people.
• Solid knowledge of networking, automation and scripting.
• Passion for cutting edge solutions and trends in IT, security and AI.
• Proactive, support-oriented, customer-focused mindset.
• Ability to work independently while effectively collaborating with a global IT team.
• Strong communication skills, both written and verbal, in English and Hebrew.
• Excellent organizational and documentation skills.
• Relevant degrees and certifications are preferred.
  
  

• Be part of something big - using cutting-edge technologies to transform the Healthcare industry (while saving patients’ lives)
• We work in a hybrid model, with our new offices located at 34 HaMasger Street in Tel Aviv and parking for employees.
• Amazing and healthy breakfasts and lunches prepared daily by our personal chef!
• Stocked up kitchen & meal card
• Wellness: Aidoc employees-only gym, plus Pilates, Yoga, and functional workouts classes.
• Amazing culture - collaborative, transparent & fun!
• Attractive compensation package & benefits