Customer Success Specialist

Role Overview

The Customer Success role is responsible for managing relationships with global clients while ensuring high levels of satisfaction and collaboration. The position includes leading weekly customer meetings, maintaining ongoing communication, and owning the full order lifecycle from initiation to delivery, including proactive identification and resolution of supply issues.

Key Responsibilities

• Manage relationships with strategic global customers, including leading weekly meetings and maintaining ongoing communication.
• Oversee the full order lifecycle, from order creation to final delivery to the customer.
• Proactively identify and resolve supply and delivery issues using existing reports and data.
• Collaborate closely with internal stakeholders, including logistics, warehouse, production, planning, quality, procurement, and finance teams.
• Ensure high service levels and customer satisfaction across all interactions.
  
  

• Bachelor’s degree in Industrial Engineering, Logistics, or a related field – advantage.
• Strong organizational and time management skills.
• 1–3 years of experience in a similar role within a global organization – advantage.
• Advanced Excel skills (VLOOKUP, Pivot Tables).
• Fluent English (spoken and written), including the ability to lead meetings.
• Experience with SAP – advantage.
• Additional languages – advantage.
  
  

• Excellent interpersonal and communication skills.
• Strong customer-oriented mindset.
• Ability to work under pressure in a dynamic environment.
• High level of organization, analytical thinking, attention to detail, patience, and accuracy.