Implementation & Training Manager (SaaS)

Company Description

About ROKKA:

ROKKA is a cutting-edge narrative intelligence platform, helping organizations detect threats, defend their narrative, and shape conversations in real time.

Combining AI, analytics, and strategic insight, we empower governments, global brands, and organizations to navigate and influence today’s information battlefield.

Our company operates at the forefront of social media intelligence, influence management, and campaign strategy.

We are looking for a key player to lead our training and implementation efforts with strategic clients and government/security organizations worldwide.

If you have the ability to stand in front of C-level decision-makers, turn complex technology into a compelling story, and travel abroad to ensure our product becomes an integral part of our clients’ daily operations — your place is with us.

# Responsibilities:

* Lead end-to-end onboarding and implementation processes for VIP clients locally and globally

* Deliver in-depth training sessions (both in-person and remote) with confidence and charisma to experienced, senior-level audiences

* Create training materials: product documentation, training programs, tutorials, and technical guides

* Act as a bridge between clients and internal teams: identify customer needs and translate them into high-quality feedback for Product and R&D

* Maintain and continuously update the Knowledge Base in line with new features and product updates

# Requirements:

* 3–5 years of experience in Customer Success / Implementation / Training roles within a SaaS company – required

* Native-level English (spoken and written), with excellent presentation skills – required

* Proven experience presenting to senior stakeholders and executives; strong presence, confidence, and ability to improvise

* Strong technical orientation with the ability to deeply understand complex systems and explain them simply

* Background in social media / campaign strategy / influence – an advantage

* Willingness to travel frequently abroad based on client needs

# Why join us?

We are a small, sharp, and dynamic team. Here, you won’t be “just another employee” — you’ll be the face of the company in front of some of the most interesting clients in the world.

We offer a meaningful professional challenge at the heart of a fast-moving industry, with a work environment that values initiative and independence