Sales & Customer Service Supervisor

The Customer Service Supervisor leads and manages a team of customer service representatives to ensure exceptional service delivery and customer satisfaction. This role involves coaching, mentoring, and monitoring team performance, handling escalated customer issues, and implementing process improvements to enhance efficiency. The supervisor collaborates with other departments to resolve complex inquiries, drive service excellence, and maintain high standards of communication and professionalism.

Responsibilities:

• Supervises a team of Customer Service Representatives that process orders, prepare correspondence, and fulfill needs of existing IBOs that are at the risk of cancelling services or orders;

• Improve customer service experience, create engaged IBO/customers and facilitate organic growth.

• Implementation/ maintaining of IBO application form procedures.

• Take ownership of customers issues and follow problems through to resolution.

• Consolidate and submit the product complaint reports to TXP.

• Keep accurate records and document customer service actions and discussions.

• Assistance company all special events and activities.

• Assistance to provide the product promotion mechanism to set up the system engine and target inventory for preparation.

• Assistance the monthly order forecast processing and communicate the planning details.

• Assistance the inventory control and follow up the supplement for the out-of-stock items.

Job Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3+ working experience as a Customer Service Supervisor
• Fluent Hebrew and English
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills