עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!

במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Support Manager

Confidential

נס ציונה

Support Manager

Confidential

נס ציונה
12,000-17,000 ₪ (הערכה מבוססת AI)
זוהי הערכת טווח שכר מבוססת AI ולא שכר שהתקבל מהמעסיק

Company Description

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Role Description

This is a full-time on-site role for a Support Manager located in Nes Ziona. The Support Manager will oversee and lead the support team to ensure effective and timely resolution of customer inquiries and issues. Responsibilities include setting performance goals, developing support strategies, analyzing customer feedback, and maintaining a high standard of customer satisfaction. The role also involves collaborating with other departments to improve processes and enhance service offerings, providing training and mentoring to support staff, and ensuring compliance with company policies and procedures.

Qualifications

Experience in team management, leadership, and performance monitoring
Strong customer service, communication, and problem-solving skills
Technical proficiency and ability to learn and manage support systems
Ability to analyze data, provide detailed reports, and implement improvements
Proven time management and organizational skills
Experience in customer support or similar roles; understanding of support metrics is a plus
Proficiency in CRM and support tools; familiarity with IT systems and applications
Bachelor's degree in Business, IT, or a related field; additional certifications in customer service or management are advantageous