Support Manager

Company Description

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This is a full-time on-site role for a Support Manager located in Nes Ziona. The Support Manager will oversee and lead the support team to ensure effective and timely resolution of customer inquiries and issues. Responsibilities include setting performance goals, developing support strategies, analyzing customer feedback, and maintaining a high standard of customer satisfaction. The role also involves collaborating with other departments to improve processes and enhance service offerings, providing training and mentoring to support staff, and ensuring compliance with company policies and procedures.

• Experience in team management, leadership, and performance monitoring
• Strong customer service, communication, and problem-solving skills
• Technical proficiency and ability to learn and manage support systems
• Ability to analyze data, provide detailed reports, and implement improvements
• Proven time management and organizational skills
• Experience in customer support or similar roles; understanding of support metrics is a plus
• Proficiency in CRM and support tools; familiarity with IT systems and applications
• Bachelor's degree in Business, IT, or a related field; additional certifications in customer service or management are advantageous