CUSTOMER SERVICE MANAGAR

Customer Service Manager Wanted for a Leading Financial Company in Tel Aviv Role Overview: The Customer Service Manager will lead and manage global customer service operations. The role includes team development, performance management, and acting as a business partner to senior leadership, managing 25 representatives in Israel and abroad. Key Responsibilities: Leading and managing customer service activities in Israel and globally. Developing, empowering, and mentoring service teams and team leaders. End-to-end accountability for customer experience and meeting service targets. Designing, measuring, and improving work processes and KPIs. Managing interfaces with external vendors and partners, including BPO (Business Process Outsourcing). Analyzing performance, identifying trends, and driving efficiency and optimization processes. Collaborating regularly with senior management and presenting insights, recommendations, and work plans. Embedding a culture of excellence, accountability, and service innovation. Working Hours & Benefits: Sunday – Thursday, 8:00 AM – 5:00 PM. Attractive terms and competitive compensation for the right candidate. Native-level Hebrew and highly proficient English, including the ability to lead meetings and prepare presentations. Proven experience in managing global operations. Experience in service-oriented companies, insurance, telecommunications, finance, or customer-centric organizations. Significant experience in managing call centers or customer service operations. Proven track record in leading teams, developing employees, and managing managers/team leaders. Experience working with KPIs and data-driven management. Experience collaborating with senior management and key business stakeholders within the organization.