Founding Customer Success Manager

Company Description

At Apprentice, we’re building a new way for operational teams to get work done through automation.

Founded by Talpiot and ex-8200 leaders with deep experience in AI systems and products, we’re developing a platform that enables finance teams to automate complex, recurring workflows simply by explaining them. Our first product is live, we have paying enterprise customers, and demand is growing quickly.

We’re still early which means every onboarding, every renewal, and every customer conversation directly influences product direction, revenue growth, and how we scale as a company.

We’re looking for our Founding Customer Success Manager to join us at this stage. Someone who brings not only experience, but energy, resilience, and strong internal drive, and who wants to play a meaningful role in shaping how we partner with customers and drive measurable impact as we grow.

This is not a maintenance role. It’s a hands-on, high-ownership role where you’ll build structure while actively operating inside it.

What You'll Own

Customers 

• Lead onboarding and drive strong, measurable product adoption
• Partner directly with customers to implement and expand use cases
• Work hands-on within customer workflows to ensure real business impact
• Build trusted relationships across finance, operations, and IT teams

Growth & Commercial Ownership

• Own renewals end-to-end
• Drive account expansion based on usage and value delivered
• Identify upsell opportunities and partner with Sales to close them

Cross-Functional Leadership

• Partner closely with Solution Engineering on delivery and implementation
• Support Sales with product expertise in advanced demos and late-stage deals
• Influence the product roadmap through structured customer feedback
• Collaborate with Marketing to develop use cases and case studies

Building the Foundations

• Document and standardize playbooks as you scale
• Define onboarding frameworks and adoption metrics
• Ensure support quality and responsiveness meet high standards
• Help establish the Customer Success infrastructure

This is a highly hands-on role. You will be inside customer workflows. You will test features. You will work closely with product and engineering as we mature.

Who We're Looking For

• 5+ years of experience in Customer Success
• Experience in early-stage startups. Comfortable operating in ambiguity and building structure from scratch
• Highly analytical and structured thinker
• Strong technical acumen - comfortable with Excel, systems, workflows, and data discussions
• Commercially confident and capable of owning renewals and growth conversations
• Strong relationship builder with clear communication skills
• Native or near-native English proficiency

Strong Plus:

• Team lead experience
• Experience in fintech, SaaS, or workflow automation
• Exposure to enterprise accounts

What We offer

• A foundational role in building Customer Success at Apprentice from the ground up
• Direct collaboration with founders and close partnership with Product and Engineering
• Real influence on product direction and commercial growth
• Exposure to sophisticated enterprise customers and complex workflows
• The opportunity to grow into a leadership role as the function scales
• A fast-moving, high-ownership environment

If you’re excited about building from an early stage, owning real customer impact, and growing alongside a high-talent team, we’d love to hear from you!