Customer Success Manager

Customer Success Manager

We are a cutting-edge company that combines the agility of a start-up with the product and delivery capabilities of a large enterprise. We help enterprises and governmental organizations implement, integrate, and operate advanced technology solutions that improve efficiency, quality, and business performance.

Role Description:

We are looking for a Customer Success Manager to join our team and help drive a major technology project in the public sector.

As part of our Customer Success team, you will be the client’s trusted partner – building relationships, understanding their needs, and making sure they get real value from the system. As part of the role, you will also work closely with the development team to help keep delivery on track, supporting the project manager and Scrum Master in day-to-day coordination.

Key Responsibilities:

• Build strong, trusting relationships with clients and act as their key point of contact throughout the project.
• Translate client needs into clear, actionable requirements and follow them through to resolution.
• Serve as the connecting link between clients and the product and development teams.
• Support the development team’s delivery – tracking open items, following up on priorities, and helping keep timelines on course alongside the project manager and Scrum Master.
• Take part in Agile processes – planning, daily syncs, reviews, and retrospectives – to stay aligned with delivery.

Qualifications:

• Bachelor's degree in a relevant field.
• Proven experience in Customer Success or Customer Service.
• Experience in working alongside development teams and helping keep tasks and timelines on track.
• Experience with Agile / Scrum ways of working.

Who You Are

• Strong ownership and coordination skills.
• A hands-on, proactive approach with genuine ownership over outcomes and follow-through on open items.
• Strong analytical and problem-solving skills.
• Comfort picking up new technologies and systems with a hands-on mindset.
• Enjoys working with others, brings positive energy to the team, and works well both independently and in a collaborative, fast-paced environment.