Customer Success Manager

About Us 🚀

We are a fast-growing, VC-backed startup building next-generation Revenue Intelligence for software companies. Our platform helps teams better understand and engage technical buyers, improve outbound performance, and power GTM workflows with advanced AI.

If you’re passionate about AI-driven GTM innovation and want to make an outsized impact, this role is a great fit.

Responsibilities

• Own the full post-sale customer lifecycle ensuring seamless onboarding, adoption, and value realization.
• Act as a strategic advisor to leading technology companies and working closely with RevOps, Marketing, and SDR leaders on best GTM practices.
• Collaborate with the sales, product, and engineering to oversee data implementation.
• Serve as the point of contact for our customers and foster strong relationships, drive renewals and expansion to ensure long-term success.
• Champion the customer voice internally- sharing insights and feedback that turn into actionable changes to influence our product, training, and processes.
• Identify knowledge gaps, simplify flows, and suggest improvements that elevate the overall experience.
• Use data to measure adoption and impact, and translate insights into actionable roadmap decisions.

Requirements

• 4+ years of experience in customer success, account management, or post-sales roles (marketing, data, management consulting, or SaaS industry experience is a plus).
• Fluent English (verbal and written)
• Consultative selling experience and a can-do attitude
• Strong analytical skills & team player
• Ability to thrive in a fast-paced early-stage startup environment
• Positive attitude, empathy, and high energy
• A creative and strategic thinker who can develop tailored solutions for customers.
• Strong relationship-building skills, with the ability to engage stakeholders at all levels.
• Excellent communication & problem-solving abilities with a proactive mindset.