AI Solutions & Customer Success Lead

MyBusiness | Guideline Group

MyBusiness is an Israeli CRM and Business Tech company undergoing a rapid transition to an AI-first approach across its products, services, and internal processes.

We are looking for a hands-on professional who will take ownership of customer-facing AI solutions, become a central point of contact for key customers, and work closely with our product and AI development efforts.

This is a cross-functional role with real impact on how the company operates and grows over the coming years.

Responsibilities

• Own and manage ongoing relationships with customers, gradually taking on a central Customer Success role
• Analyze complex business needs and translate them into CRM and AI-based solutions
• Define and design AI agents, automated processes, and advanced workflows
• Lead and support solution implementation with customers, including hands-on involvement when needed
• Work closely with development and implementation teams
• Identify problems, propose solutions, and take full ownership from definition through execution
• Continuously improve internal workflows and delivery processes using AI
  
  

• Proven experience working with B2B customers (Customer Success, implementation, consulting, or similar roles)
• Strong experience in defining business processes and complex system requirements
• Deep familiarity with the AI ecosystem (LLMs, agents, automation) – required
• Strong systems thinking and ability to see the bigger picture
• Hands-on mindset, high level of autonomy, and strong sense of ownership
• Excellent communication skills and the ability to lead customer-facing processes
  
  

• Previous experience with CRM or SaaS products
• Experience designing or working with AI agents
• Background in technology consulting or business solutions
• Vibe Coding skills
  
  

• A key role with real influence on the company’s direction
• Direct collaboration with the CEO and a high-quality core team
• An opportunity to help shape the next generation of CRM and AI-driven solutions
• A flexible, non-hierarchical work environment that values initiative and impact