AI Solutions & Customer Success Lead

MyBusiness | Guideline Group

MyBusiness is an Israeli CRM and Business Tech company undergoing a rapid transition to an AI-first approach across its products, services, and internal processes.

We are looking for a hands-on professional who will take ownership of customer-facing AI solutions, become a central point of contact for key customers, and work closely with our product and AI development efforts.

This is a cross-functional role with real impact on how the company operates and grows over the coming years.

Responsibilities

Own and manage ongoing relationships with customers, gradually taking on a central Customer Success role
Analyze complex business needs and translate them into CRM and AI-based solutions
Define and design AI agents, automated processes, and advanced workflows
Lead and support solution implementation with customers, including hands-on involvement when needed
Work closely with development and implementation teams
Identify problems, propose solutions, and take full ownership from definition through execution
Continuously improve internal workflows and delivery processes using AI

Requirements:

Proven experience working with B2B customers (Customer Success, implementation, consulting, or similar roles)
Strong experience in defining business processes and complex system requirements
Deep familiarity with the AI ecosystem (LLMs, agents, automation) – required
Strong systems thinking and ability to see the bigger picture
Hands-on mindset, high level of autonomy, and strong sense of ownership
Excellent communication skills and the ability to lead customer-facing processes

Nice to have

Previous experience with CRM or SaaS products
Experience designing or working with AI agents
Background in technology consulting or business solutions
Vibe Coding skills

What we offer

A key role with real influence on the company’s direction
Direct collaboration with the CEO and a high-quality core team
An opportunity to help shape the next generation of CRM and AI-driven solutions
A flexible, non-hierarchical work environment that values initiative and impact