Account Manager

About Covercy

Covercy has built a Banking & Investor Management platform that helps commercial real estate firms streamline distributions, strengthen investor relations, and centralize control over their tens of bank accounts. It is the only vertically integrated platform that provides a unified solution to both areas, with proprietary software that reduces manual processes and improves efficiencies for underserved commercial real estate investors. Covercy has processed billions of dollars in payments to date and continues to expand offerings to clients in this highly underserved market.

Total subscribers on the platform have increased by over 250% since the beginning of 2023.

This Account Manager position is a maternity-leave replacement role.

You will own a portfolio of SaaS customers and serve as their primary strategic partner.

You will:

• Build trusted relationships and align our solutions with each customer’s business goals to drive measurable outcomes.
• Lead onboarding, technical enablement, and adoption plans, ensuring customers realize maximum value and achieve strong ROI.
• Proactively identify opportunities for upsell and cross-sell, conduct Executive Business Reviews, and develop strategies that increase revenue and reduce churn.
• Collaborate across Sales, Product, and Support teams to deliver a seamless customer experience and advocate for customer feedback to influence product innovation.
• Monitor account health and address risks early, ensuring long-term retention and customer satisfaction.

Job Requirements

• 2+ years of experience in SaaS Customer Success or Account Management, managing large and complex accounts.
• Proven experience in a hands-on customer success role, helping customers deploy and realize the value of purchased products.
• A creative, self-starter mentality with the ability to manage multiple initiatives independently in a fast-paced, dynamic environment.
• Exceptional communication and interpersonal skills, with a talent for building strong relationships with a variety of stakeholders.
• Excellent written and verbal communication skills in English; Hebrew a must, French or Arabic – an advantage.

*Only suitable CVs will be considered.