Facilities Assistant

The FA will be responsible for but not limited to the following typical activities:

• Have an in-depth knowledge about the building and take pride and ownership of space.
• Act as the main point of contact for building occupants to field questions with a customer centric approach.
• Anticipate needs and proactively assist occupants.
• Answer questions occupants may have including where things are located within building, and how to use furniture and equipment.
• Regularly walk space and engage with occupants including customer liaison and feedback gathering on space, furniture, meeting rooms, break out spaces and the overall workplace experience.
• Daily building/floor walk-throughs in partnership with the site base janitorial team to ensure space is fit for purpose to provide the best possible workplace experience.
• Ensure all space is kept clean and tidy.
• Confirm that janitorial wipes down work surfaces as per schedule.
• Report when issues are found, or expectations are missed.
• Re-organize furniture as needed throughout building.
• Double check building throughout the day.
• Replenish supplies/equipment as needed.
• Take daily notes on how space is being utilised including the use of furniture, micro kitchens, meeting rooms and break out areas.
• Supports the management of meeting rooms and break out areas.
• Promotes high level of satisfaction among all users and occupiers by promptly responding to their needs.
• Assures prompt response by other team members and JLL service partners.
• Demonstrates leadership, gives direction and monitors JLL and service. partner delivery to ensure compliance with SOPs, EHS and best practice.
• Develops a close working relationship with key client stakeholders.
• Communicates in an open, honest, transparent manner always with the ability to tailor the message to specific audience and their needs.
• Supports the wider JLL, GWS and partner teams on site.
• Adds value in terms of delivery, innovation, and communication.
  
  

• Proven ability to build and maintain strong Client relationships.
• Service orientation and ability to build and maintain strong relationships.
• Excellent speaking and written communication skills.
• Social perceptiveness and ability to display initiative.
• Comfortable approaching and engaging strangers.
• Must be prepared work out of normal working hours where applicable.
  
  

• Minimum two years’ experience in a similar environment
• Drive to meet deadlines, manage time effectively and work in a fast-paced environment
• Experience working in a creative /social media environment would be beneficial
• Experience in event management
• Experience in a five-star customer experience.