Facilities Assistant

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The FA will be responsible for but not limited to the following typical activities:

Have an in-depth knowledge about the building and take pride and ownership of space.

Act as the main point of contact for building occupants to field questions with a customer centric approach.

Anticipate needs and proactively assist occupants.

Answer questions occupants may have including where things are located within building, and how to use furniture and equipment.

Regularly walk space and engage with occupants including customer liaison and feedback gathering on space, furniture, meeting rooms, break out spaces and the overall workplace experience.

Daily building/floor walk-throughs in partnership with the site base janitorial team to ensure space is fit for purpose to provide the best possible workplace experience.

Ensure all space is kept clean and tidy.

Confirm that janitorial wipes down work surfaces as per schedule.

Report when issues are found, or expectations are missed.

Re-organize furniture as needed throughout building.

Double check building throughout the day.

Replenish supplies/equipment as needed.

Take daily notes on how space is being utilised including the use of furniture, micro kitchens, meeting rooms and break out areas.

Supports the management of meeting rooms and break out areas.

Promotes high level of satisfaction among all users and occupiers by promptly responding to their needs.

Assures prompt response by other team members and JLL service partners.

Demonstrates leadership, gives direction and monitors JLL and service. partner delivery to ensure compliance with SOPs, EHS and best practice.

Develops a close working relationship with key client stakeholders.

Communicates in an open, honest, transparent manner always with the ability to tailor the message to specific audience and their needs.

Supports the wider JLL, GWS and partner teams on site.

Adds value in terms of delivery, innovation, and communication.

Skills
Proven ability to build and maintain strong Client relationships.

Service orientation and ability to build and maintain strong relationships.

Excellent speaking and written communication skills.

Social perceptiveness and ability to display initiative.

Comfortable approaching and engaging strangers.

Must be prepared work out of normal working hours where applicable.

Experience
Minimum two years’ experience in a similar environment

Drive to meet deadlines, manage time effectively and work in a fast-paced environment

Experience working in a creative /social media environment would be beneficial

Experience in event management

Experience in a five-star customer experience.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.