Customer Support Team Lead

Customer Support Team Lead | Tel Aviv, Israel

We are seeking a Customer Support Team Lead to manage a small team of representatives supporting users of our wedding guest management platform. In this role, you’ll oversee daily operations, guide your team in handling client inquiries, and ensure a high standard of customer satisfaction.

What You’ll Do

• Lead and mentor a team of Customer Support Representatives.
• Oversee incoming calls and ensure timely, effective resolutions.
• Monitor performance, provide coaching, and implement best practices.
• Act as an escalation point for complex customer issues.
  
  

• Previous experience in customer support, with leadership or team management experience.
• Strong communication and problem-solving skills in Hebrew.
• Ability to manage multiple priorities in a fast-paced environment.