Help Desk Team Lead

Drive Group is recruiting a Help Desk Department Manager to lead the technical support team within the organization.

The role includes responsibility for managing the support team and providing professional, efficient, and high-quality service to all organizational users, ranging from daily support to managing infrastructure projects.

Key responsibilities:

• Team Management: Professional and personal management of the Help Desk team, guidance, instruction, supervision of goal adherence, and task prioritization.
• Technical Support: Monitoring the service calls, assisting in resolving complex issues, and routine maintenance of hardware and end-user equipment, operating systems, and organizational software.
• Projects and Infrastructure: Execution of ongoing projects, from software upgrades to the implementation of new systems.
• Routine Operations: System and server checks, managing communication with vendors, and handling procurement needs.

Full-time position, located at the Control Center of Highway 6 (near Kibbutz Nachshonim and Rosh Ha'ayin).

Requirements:

• Previous management experience - Mandatory (not necessarily in the IT field).
• One year or more of experience in Help Desk.
• Relevant education (MCITP/MCSE/PC Technician) - Advantage.
• Knowledge and experience in supporting Microsoft products (Windows, Office), operating systems, end-user equipment, and support for internal organizational software.
• High planning and organizational ability, systemic thinking, time management skills, ability to work on multiple tasks simultaneously, excellent service orientation and interpersonal skills.