Customer Success Specialist

Experis Cyber is looking for CSS!

As part of the role:

1. Integrating and connecting the various parties after the sales process – salespeople, technical staff, and the customer.

2. Holding meetings with customers, initiating new activities, monitoring existing activities, identifying problems and opportunities for expanding our activities, and handling them end-to-end.

3. Handling SOC On-Site – Cyber protection activities managed at customer sites – managing the operation at the customer’s premises on behalf of Express, providing a broad response to customers who work 24/7.

4. Handling the supply chain in the Panorize system.

Job requirements:

1. Bachelor’s degree – required.

2. Order and organization, initiative, independence and proactivity, meticulousness, ability to prioritize tasks, and manage follow-ups, good verbal and written communication skills – required.

3. Experience working with Excel – required.

4. Military experience in a CMB role – a significant advantage.

5. Experience working with clients in a similar role – an advantage.

6. Technical knowledge in the cyber world – an advantage.

7. The role requires travel to clients, one/two days a week.