Customer Success Manager

We are looking for a proactive and experienced Customer Success Manager to join our global team. As a CSM at Anecdotes, you will be responsible for ensuring our clients achieve maximum value from our solutions, guiding them through implementation, providing ongoing support, and serving as a liaison between the client and internal teams. Your role will be pivotal in fostering long-term relationships, driving retention, and identifying opportunities for growth within our client base.

Our story:

Anecdotes is redefining enterprise GRC for the AI era. We are the only AI-native enterprise GRC platform, built on a foundation of complete, accurate, and structured data automatically collected from your systems - trusted by some of the largest enterprises in the world, including Fortune 500 companies and leading auditors. By embedding AI across every corner of the Governance, Risk, and Compliance journey - audits, risk management, continuous control monitoring, and beyond - we’re turning a traditionally manual and fragmented process into a powerful, automated, and strategic driver of business growth.

What You'll Do:

• Develop and maintain strong, trusted relationships with key stakeholders within client organizations, understanding their unique needs and providing tailored support.
• Anticipate client needs, provide proactive guidance, and offer solutions to enhance their compliance processes, addressing inquiries and issues in a timely manner
• Conduct training sessions to educate clients on the effective use of our tools, maximizing their understanding and utilization.
• Identify opportunities for upselling or cross-selling additional services or products based on client needs, collaborating with sales teams as required.
• Gather client feedback, analyze trends, and collaborate with internal teams to continuously improve our products and services.
• Monitor client health, mitigate risks, and strategize to ensure high retention rates, working towards renewal of contracts.
  
  

• Proven track record of at least 3 years in a customer-facing role, ideally as a Customer Success Manager in the security or SaaS field
• Demonstrated success in meeting and exceeding retention and renewal targets, with a clear understanding of how customer success drives revenue growth, reduces churn, and creates upsell opportunities
• Excellent verbal and written communication skills, able to engage effectively with both technical and executive stakeholders
• Strong interpersonal skills with the ability to build trust and long-term partnerships at all levels of the client organization
• Effective problem-solving abilities, with a proactive approach to identifying challenges and delivering timely solutions
• Ability to prioritize and manage multiple tasks in a fast-paced, dynamic environment while keeping customer impact at the center
• Self-motivated and proactive, consistently seeking opportunities to deliver commercial value through renewals, expansion potential, and product adoption
• Native-level English proficiency, with flexibility to work across European and East Coast hours