Help Desk Manager

We are hiring for one of Israel’s largest and most successful automotive companies- a market leader representing prestigious international car brands for over 30 years.

This is a unique opportunity to lead the company’s Help Desk operations, manage a professional support team, and ensure a seamless IT experience for employees across the organization.

As the first line of support, you will play a key role in driving operational excellence, introducing innovative processes and tools, and directly contributing to the efficiency and success of the company’s core business activities.

What you will do:

• Oversee the daily operations of the Help Desk, including responding to user requests, prioritizing tasks, monitoring SLA compliance, and generating reports.
• Recruit, train, and manage Help Desk staff – provide professional leadership, build work plans, deliver feedback, and drive employee performance.
• Initiate and implement process improvements, automation, and self-service tools.
• Collaborate closely with IT, Information Security, and Infrastructure teams, while providing regular reporting to IT management.
• Maintain ongoing communication and manage relationships with external service providers.

Requirements:

• 3-5 years of proven experience managing a Help Desk or technical support team- Must.
• Proficiency with ticketing systems (such as CA, ManageEngine, or equivalent)- Must.
• Strong technical knowledge of systems, Active Directory, Office 365, and network infrastructure- Must.
• Familiarity with ITIL methodologies and Information Security practices- Advantage.
• Relevant academic background- Advantage.