Help Desk Manager

We are seeking an experienced and motivated Help Desk Manager to lead our technical support team and drive operational excellence in IT service delivery.

Responsibilities:

• Manage and lead the Help Desk team, including task assignment, supervision, and performance monitoring.
• Provide high-level technical support and guidance on complex issues.
• Oversee ticketing systems: track open issues, prioritize tasks, and ensure timely resolution.
• Train and mentor team members to enhance their technical skills and service quality.
• Develop and implement processes and standards to improve help desk operations.
• Collaborate closely with IT and other departments to ensure seamless support and communication.

Requirements:

• Minimum 2 years of experience as a Technical Support / Help Desk Team Leader.
• Proven experience managing a team of at least 5 support technicians.
• Strong knowledge of Windows OS and Microsoft Office suite.
• Good command of English – reading, writing, and speaking.
• Highly organized, responsible, and service-oriented.