Technical Support & Task Management Coordinator

Technical Support & Task Management CoordinatorFull-time | Server Environment | Client & Development Team Interface | Or Yehuda
About Us: Ardon Medical Equipment Ltd

Ardon is a leading medical equipment company dedicated to empowering healthcare through integrated solutions and pioneering technology for comprehensive patient care.

At Ardon, we develop interfaces that facilitate test interpretation and collaborate with hospitals, health funds, ambulances, and more.

Looking for a role that combines operational responsibility, client communication, and technical skills?

We're hiring a Technical Support Coordinator to manage ongoing incidents, service requests, and technical tasks in a server-based environment.

• Respond to service requests (WhatsApp, emails, system reports)
• Maintain ongoing communication with clients: understand issues, provide updates, and mediate solutions
• Prioritize and manage tasks in Jira; monitor statuses and SLA compliance
• Analyze incidents and route them to the appropriate team member while tracking resolution
• Perform basic server operations: restarting services, managing permissions, reading logs and configurations

• Basic SQL knowledge – for investigation and validation
• Familiarity with Windows Server environments
• Excellent interpersonal communication skills: attentive, patient, and assertive
• High level of organization, responsibility, and self-management

• Previous experience in a technical support/service role
• Familiarity with Jira or other ticket management systems
• Knowledge of medical or regulatory systems

If you're someone who values structure, responsibility, and communication – and you're excited to be the connector between clients, technology, and solutions – we’d love to meet you.