Customer Advocacy Manager

Join a specialized team at the heart of customer success and strategic engagement.

As a Customer Advocacy Manager at Check Point, you’ll work closely with our most valued customers and senior stakeholders across the organization to ensure stabilization, strong partnerships, and long-term success.

This is a strategic, cross-functional role that connects customers directly with Check Point’s HQ resources, aligning technical excellence with business priorities.

What you’ll do:

• Serve as the main point of contact for key accounts
• Lead recovery and remediation plans and drive fast resolution
• Monitor support activity and coordinate with technical teams
• Manage escalations, deployments, upgrades, and planning cycles
• Build trust-based relationships with customer executives
• Translate customer needs into internal actions
• Provide proactive knowledge transfer to ensure long-term success
• Track activity, outcomes, and report progress regularly

What you bring:

• 5+ years of experience with Check Point products (gateways, cloud, endpoint, management)
• Background in Security Engineering, Support, or Customer Success – a plus
• Strong project management skills
• Excellent communication, problem-solving, and coordination abilities
• Fluent English and comfort working with executive stakeholders
• Experience with ticketing/project management systems
• A customer-first mindset and high attention to detail