Customer Success Account Manager

As a Customer Success Account Manager (CSAM), you will serve as a trusted advisor to enterprise customers, helping them realize business value from their Microsoft technology investments. You will lead customer engagement strategies focused on cloud adoption, digital transformation, AI innovation, operational excellence, and business outcomes. The CSAM partners closely with customer executives, technical stakeholders, sales teams, solution specialists, and partners to accelerate solution deployment, increase consumption, and identify opportunities for expansion. This role combines customer success leadership, strategic account management, and business growth responsibilities, ensuring customers achieve measurable value while advancing their cloud transformation journey.

Responsibilities

Customer Success Leadership
Build and maintain trusted relationships with customer executives and key stakeholders.
Develop and execute Customer Success Plans aligned to customer business priorities

דרישות:

Required Qualifications
Bachelor's Degree in Business, Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience.
Several years of experience in customer success, account management, consulting, cloud solutions, enterprise technology, or related customer-facing roles.
Experience engaging with senior business and technical stakeholders.
Demonstrated ability to drive customer outcomes and manage complex stakeholder environments.

Preferred Qualifications
Experience in cloud computing, AI, cybersecurity, data, or digital transformation solutions.
Proven success driving technology adoption, business value realization, and customer growth.
Experience identifying and developing business opportunities within existing customer relationships.
Strong understanding of enterprise sales motions and customer lifecycle management.
Relevant industry certifications in cloud, cybersecurity, project management, or customer success disciplines. המשרה מיוע