IT Support Specialist

Position Objectives

The IT Support Specialist provides frontline hardware and software technical assistance to faculty, staff, students, and parents. The IT Support Specialist also assists with critical backend tasks on hardware and software to ensure optimal performance.

Working Hours: Monday - Thursday 7:30 - 4:30, Friday 8:00 - 3:00.

Essential Responsibilities

• Provide technical assistance to faculty, staff and students on classroom-related hardware and software including laptops, iPads, printers, Apple TVs, projectors, SMARTboards, and Smart TVs.
• Respond to help requests via online ticketing system, telephone calls, and emails in a timely manner. Document help desk resolutions and follow up with users to ensure resolution is satisfactory.
• Assist with device repair workflows, perform installations, security updates, and configurations, and oversee upgrades and replacements.
• Prepare and distribute school issued, managed devices to faculty, staff, and students
• Maintain and evaluate inventory using FreshService & Destiny; ensure equipment meets school demands.
• Ensure all managed devices are protected through secure configurations, regular updates, access controls, and endpoint protection tools.
• Coordinate with external vendors for technology procurement and support contracts.
• Set up and maintain technology for school-wide events, standardized testing, and online exams.
• Set up video recording cameras for classes and events. 
• Assist users with account logins, password resets, and connection to AIS networks.
• Perform hardware and software installations, configurations and updates as needed.
• Organize and maintain storage areas.
• Check out and return technology equipment.
• Assist in creating training materials pertaining to computer troubleshooting and usage.
• Other duties as assigned by the Technology Director

Qualifications

Appropriate degree or equivalent experience.

• Strong troubleshooting and critical thinking skills
• Excellent customer service skills
• Excellent communication skills
• Excellent organizational skills
• Good understanding of mobile devices and personal computers 
• Fluent in English - verbal and written

Experience with the following is preferred:

• Enterprise Mac and Mac OS support
• Mobile Device Management 
• Helpdesk ticketing systems
• Formal technical education and/or certifications
• Knowledge of Google Workspace applications

Child Protection

WBAIS is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Aligned with the recommendations of the International Task Force on Child Protection, we hold ourselves to a high standard of effective recruiting practices with specific attention to child protection. 

Position Details

Reports to:  Director of Technology

Job Capacity:  100%

Working Day/Hours:

Monday - Thursday 7:30 - 4:30, Friday 8:00 - 3:00.

Estimated Start Date:  September 1, 2025

Contact Information

Apply @: https://www.wbais.net/about/employment

WBAIS Website: https://www.wbais.net/

Phone: +972-9-890-1000

Fax: +972-9-890-1001

Address: 65 Hashomron St., Even Yehuda, 4051765