Job Description

Who We Are?

Ceragon is the global innovator and leading solutions provider of end-to-end wireless connectivity, specializing in transport, access, and AI-powered managed & professional services. Through our commitment to excellence, we empower customers to elevate operational efficiency and enrich the quality of experience for their end users.

Our customers include service providers, utilities, public safety organizations, government agencies, energy companies, and more, who rely on our wireless expertise and cutting-edge solutions for 5G & 4G broadband wireless connectivity, mission-critical services, and an array of applications that harness our ultra-high reliability and speed. Ceragon solutions are deployed by more than 600 service providers, as well as more than 1,600 private network owners, in more than 130 countries.

Through our innovative, end-to-end solutions, covering hardware, software, and managed & professional services, we enable our customers to embrace the future of wireless technology with confidence, shaping the next generation of connectivity and service delivery.

Ceragon delivers extremely reliable, fast to deploy, high-capacity wireless solutions for a wide range of communication network use cases, optimized to lower TCO through minimal use of spectrum, power, real estate, and labor resources - driving simple, quick, and cost-effective network modernization and positioning Ceragon as a leading solutions provider for the “connectivity everywhere” era.

Ceragon is seeking a technically adept individual to deliver front-line support to our employees. The ideal candidate will possess a robust blend of technical skills and customer service capabilities, and should be deeply passionate about technology with a customer-first mindset. This role demands patience and the ability to engage positively with users.

What Will You Do as Part of The Role?

• Respond to incidents and service requests from end-users by adhering to established procedures and protocols.
• Install, configure, and manage computer hardware, operating systems, and applications.
• Troubleshoot system and network issues, identifying and resolving hardware or software problems effectively.
• The position requires full-time on-site presence, Sunday-Thursday on 9:00-18:00.
  
  

• 2-4 years of experience in Technical Support within a global organization.
• Knowledge in set-upping laptops/ desktops Hardware.
• Familiarity with Active Directory, SCCM, LAPS, and BitLocker encryption is a plus.
• Experience in installing and troubleshooting Microsoft OS M365 apps and third-party applications.
• Excellent documentation skills with the ability to think creatively and solve problems innovatively.
• Proficiency in English, both written and spoken, is mandatory.
• Basic knowledge of network protocols including DNS, DHCP, and TCP/IP.
• Outstanding customer service orientation.
• Experience with MAC(Apple) will be advantageous - An advantage.
• Essential skills include installation and troubleshooting of:
• Windows client systems across all versions.
• Hardware and software malfunctions.
• Printer and mobile device issues.