Head of Customer Focus Excellence Center

Why Join Us?

Check Point is a global leader in cybersecurity, protecting over 100,000 organizations—including enterprises, governments, and service providers—from next-generation threats using our AI-powered, cloud-delivered Infinity platform. We deliver holistic protection across network, cloud, workspace, endpoint, and security operations—with a prevention-first philosophy and one point of control. Our culture centers on customer trust, disciplined execution, data-driven quality, and results.

The Head of Customer Focus Excellence Center at Check Point Software Technologies will lead initiatives across the organization aimed at embedding a customer-first mindset and practices. This role involves driving cross-functional collaboration to enhance customer-centricity, developing educational programs, optimizing processes, and ensuring customer focus becomes integral across all functions including R&D, Product Management, Sales, Support, Services, and back-office operations.

Key Responsibilities

• Develop and execute a comprehensive customer-centric strategy to embed customer focus deeply within all organizational functions.
• Lead and facilitate cross-functional initiatives designed to improve customer experience across all touchpoints, from initial engagement through ongoing support and back-office interactions.
• Create and implement educational programs and training designed to cultivate a strong customer-first culture throughout the company.
• Collaborate with senior leadership across R&D, Product, Sales, Support, Services, and Operations to align strategies, processes, and systems to customer needs.
• Champion continuous improvement initiatives aimed at optimizing customer-facing and internal processes to drive higher satisfaction and efficiency.
• Develop and maintain robust analytics, metrics, and feedback loops to measure customer focus effectiveness and identify areas for improvement.
• Represent customer interests internally by advocating for customer-centric enhancements, influencing product roadmaps, service designs, and operational processes.
  
  

• Bachelor’s degree required; MBA or advanced degree preferred.
• Minimum of 10+ years of leadership experience in customer experience, operational excellence, customer education, or related fields, preferably in cybersecurity, SaaS, or technology industries.
• Proven track record in successfully driving customer-centric cultural transformations across diverse, global teams.
• Experience developing and delivering comprehensive customer education and internal training programs.
• Strong strategic thinking and operational execution skills with experience in process optimization methodologies
• Excellent interpersonal, communication, and leadership skills, with the ability to influence and build credibility at all organizational levels.
• Analytical and metrics-driven approach, capable of utilizing data-driven insights to inform strategic decisions and demonstrate improvements.
• Experience in cybersecurity or related technology fields highly preferred.