Customer Success Manager

About Cinch

Cinch is a Cost Control Platform built for Logistics Managers. We helps logistics teams make sense of their shipping costs.

We turn messy data like emails, spreadsheets, and invoices (Using AI. Have we mentioned AI? Because, yeah, AI) into clear insights so teams can spot problems early, reduce costs, and spend less time on manual work (Again, AI. We’re kind of into it).

And that’s just our starting point. Our mission is to automate the entire logistics workflow, and from there, take over the world (Just kidding. Kind of).

We’re an early-stage startup already working with big brand names and Fortune 500 companies. Our team brings experience from Salesforce, Lusha, Augury, eBay, Wix, and more.

About the Role

This is a great opportunity for someone with a builder mindset, someone who wants to shape what Customer Success looks like at Cinch and make a real difference in the lives of logistics managers.

You’ll own all customer-facing relationships:

• Commercial tasks (renewals, upsell opportunities)
• Strategic meetings (QBRs/EBRs delivering insights and recommendations)
• Weekly check-ins and feedback sessions
• First-line support for platform issues

We want you to learn how we do things, and then make them better.

This is an in-office role based in Tel Aviv.

What You'll Do

• Ensure customers get maximum value from Cinch through product adoption and smart, data-driven insights
• Analyze customer data (with our Data team) to make strategic freight and cost-saving recommendations
• Lead EBRs and regular check-ins, sharing actionable insights to drive efficiency
• Identify upsell opportunities and build account plans for retention and growth
• Handle first-line support issues and keep things running smoothly
• Be a trusted advisor, helping customers cut costs and boost ROI
• Share customer feedback with Product, Engineering, and Ops to improve the platform
• Help customers resolve billing issues, disputes, and payment exceptions
• Spot process gaps and suggest improvements
• Collaborate with Sales, Product, Marketing, and Engineering to align on customer needs

About You

• 2-4 years in Customer Success, Account Management, Operations, or Sales—bonus if it’s in logistics or transportation
• Strong relationship-building skills and the ability to handle tricky situations with grace
• Passion for tech and solving messy, unstructured problems
• Detail-oriented, with a bias toward action and solutions
• Excellent written and spoken English
• Have an understanding of North American culture