Customer Success Executive

AiGent is a fast-growing InsurTech startup building advanced data extraction, automation, and financial intelligence solutions for insurance agencies.

We help insurance organizations automate complex processes, transform raw data into actionable insights, and improve business performance through AI-driven technology.

We're looking for a Customer Success Specialist to join our growing team. This is a full-time position. If you're passionate about working with customers, enjoy solving problems, have strong technological understanding, and want to make a real impact in a fast-paced startup environment, we'd love to meet you.

Responsibilities

• Own a portfolio of customers throughout their onboarding and ongoing lifecycle including Implementation platform and training.
• Support customers in their ongoing use of the platform and help drive long-term engagement.
• Analyze customer usage, support trends, and business outcomes to identify opportunities for improvement and growth.
• Collaborate closely with Product and Development teams to advocate for customer needs and improve customer experience.
• Troubleshoot customer challenges and drive effective resolutions.
• Proactively identify risks and opportunities within customer accounts and take action to improve customer satisfaction and retention.

 Requirements

• 2+ years of experience in Customer Success, Account Management, Customer Onboarding, or Implementation – required.
• Strong technological understanding and the ability to quickly learn new systems and platforms.
• Excellent communication and relationship-building skills.
• Strong analytical mindset with the ability to interpret customer data and usage patterns.
• Proficiency in Microsoft Excel, including data analysis and reporting.
• Highly organized, responsible, and detail-oriented.
• Strong problem-solving skills and a proactive approach.
• Ability to manage multiple customers and priorities simultaneously.
• Fluent Hebrew and strong English communication skills.