monday.com Customer Success Team Lead

Company Description

Matrix DevOps is the Platinum monday.com Partner in Israel, supporting hundreds of organizations across Enterprise, Commercial, SMB, and Public sectors.

Our team helps customers implement, adopt, expand, and maximize the business value of the monday.com platform by combining business consulting, technical expertise, and customer success best practices.

We work closely with monday.com and lead strategic digital transformation projects for some of Israel’s leading organizations.

Role Description

We are looking for an experienced Customer Success Team Lead to lead the monday.com Customer Success practice at Matrix DevOps.

This is a strategic leadership role responsible for managing and developing the Customer Success team while driving platform adoption, customer retention, customer health, and business growth across Enterprise and strategic accounts.

The role combines people management, operational excellence, customer engagement, and cross-functional collaboration with Sales, Professional Services, and monday.com.

This is a full-time hybrid position based in the Sharon / Central Israel area and includes regular meetings with customers across Israel.

Responsibilities

• Lead, coach, mentor, and develop the Customer Success team.
• Drive platform adoption and customer success across Enterprise and strategic customers.
• Build trusted relationships with key stakeholders and executive sponsors.
• Identify at-risk customers and proactively drive retention initiatives.
• Identify expansion opportunities in collaboration with the Sales team.
• Define and monitor Customer Success KPIs and team performance.
• Design and implement scalable Customer Success processes and best practices.
• Build playbooks, customer journeys, enablement materials, and operational methodologies.
• Collaborate closely with Sales, Professional Services, and monday.com to deliver outstanding customer outcomes.