Support Partner

Support Partner: Grow Your Career in Sports Analytics!

Our support department is looking for a Support Manager to work on shifts.

As a Support manager, you’ll play a key role on our support team, ensuring clients receive exceptional assistance with our products and services. Your main responsibilities will include delivering efficient, high-quality support, handling client inquiries, resolving issues, and maintaining top customer satisfaction. You’ll also collaborate with our research and development teams to address and solve customer challenges effectively.

What You’ll Do:

• Client Support: Handle inquiries via email, phone, and chat with professionalism and accuracy.
• Problem Solving: Work closely with technical teams to resolve customer issues and improve our products.
• Knowledge Development: Become an expert in our products to deliver valuable guidance and solutions.
• Documentation: Maintain support resources like FAQs and guides.
• Customer Feedback: Help us understand customer needs and drive ongoing improvement.

Requirements

What You Bring:

• Support Experience: Previous customer support or helpdesk experience
• Customer-First Mindset: Strong communication skills and a solution-oriented approach
• Tech Savvy: Must have SQL experience to check logs, some data etc.
• Multitasking Pro: Skilled at staying organized and managing multiple tasks under pressure
• Language Proficiency: Proficient in English and Russian
• Flexible Availability: Preference for those who available to work on Saturdays, on Saturdays work from home
• Educational Background: Bachelor’s degree or relevant certifications are desirable, but not mandatory
• Love for Sports: Passion for soccer is a big plus, and Russian language skills are an advantage