Senior Customer Success Engineer

Senior Customer Success Engineer

Tel Aviv, Full Time

We are a team with a strong track record of success at well-known companies, with a mission to redefine the future of Cloud DevOps.

We're looking for a Senior Customer Success Engineer to join our team in Tel Aviv!

At ControlMonkey, we're on a mission to help cloud teams automate their cloud infrastructure with confidence. As a Senior Customer Success Engineer, you'll play a key role in helping our customers onboard, adopt, and thrive with our end- to-end Terraform automation platform.

This is a hands-on, technical role for someone who is customer obsessed If you're proactive, cloud-savvy, and passionate about delivering real value - we want to meet you.

Responsibilities:

• Lead onboarding processes for new customers, including kickoff calls ,and success metric definition
• Guide customers through best practices to fully adopt and optimize their use of ControlMonkey
• Provide ongoing support via Slack/Teams, answer technical questions, and troubleshoot issues
• Conduct regular check-ins and QBRs to ensure account health and product value realization
• Proactively monitor usage and customer engagement; flag risks early and take ownership of resolution
• Collaborate with R&D & Product to prioritize and track feature requests from customers
• Write and maintain technical documentation, onboarding guides, and internal knowledge base articles
• Surface customer insights, product feedback, and expansion opportunities to the broader team
• Support renewal and upsell processes by ensuring customer satisfaction and identifying growth 

Basic Qualifications:

• 3+ years of experience in a technical, customer-facing role (e.g., Customer Success Engineer, Solutions Engineer, Technical account manager, or DevOps Engineer)
• Hands-on experience with at least one major cloud provider (AWS, GCP, or Azure)
• Strong familiarity with Git and version control workflows
• Understanding of CI/CD pipelines and infrastructure automation concepts
• Proven ability to guide customers through onboarding, adoption, and support
• Excellent communication skills in English (verbal and written)
• Experience working with US-based customers and flexibility for overlapping time zones
• Strong documentation skills, including writing onboarding guides and product docs
• A proactive, customer-obsessed mindset with a high sense of ownership

Preferred Qualifications:

• Hands-on experience with Terraform or other Infrastructure-as-Code tools
• Ability to write and run SQL queries for usage metrics and reporting
• Background in cloud-native SaaS, preferably within DevOps, Cloud Management, or Developer Tooling
• Exposure to customer success frameworks, QBR preparation, and product feedback loops
• Familiarity with managing renewals or identifying expansion opportunities