Customer Success Technical Team Leader

Company Description

Twine Solutions is a technology company leading the transformation in the textile industry to on-demand digital thread and yarn dyeing through a waterless process. Utilizing proprietary inks and dyeing systems, brands and manufacturers can dye thread in-house, on-demand, and ready for immediate use in sewing, knitting, and embroidery. Twine’s technology reduces waste, minimizes lead times, and eliminates minimum order requirements. It also supports sustainability goals by using zero water and less energy compared to conventional dyeing processes, all while maintaining color and creative quality

What are we looking for?

Adventure seekers, fast learners with a relevant technical background & skills to act as Technical Team Leader in the customer success department. The primary objective of the Technical Team Leader is to lead the customer success engineer team to provide the best service and support to Twine customers and partners to ensure customer satisfaction and maximize system usage.

The primary. role focuses:

• Lead a growing team of service engineers
• Hands-on and Self-learning
• Troubleshooting methodology skills
• Proactive approach on how to avoid service calls
• Responsible for ensuring optimum customer satisfaction with the Twine Solutions systems by providing first-class technical support to Twine’s customer base.
• Manage key strategic customers to ensure customer success and maximize system utilization
• Establish Troubleshooting, resolving and escalation methodology
• Perform field installation, upgrades and modifications
• Perform well under pressure

Requirements:

• Min 2 years of experience in a similar role
• Strong technical background (Hands-on) and troubleshooting skills.
• Managerial experience
• Vast Experience with customer-facing worldwide.
• Ability to lead a project and team independently.
• Willing to travel to customer sites worldwide, up to 40% of the time, and work flexible hours
• Experience and demonstrated analysis, presentation, and training skills
• Fluent English, an Advantage for additional European language
• B.Sc. graduate in mechanical or electronic -advantage