Social Media Team Lead

About us:

Zap group is proud to be the largest group of consumer websites in Israel. The group manages dozens of leading consumer websites of varied content worlds.

The group's websites offer visitors a convenient search experience, with various advanced tools that enable consumers to take wise decisions.

Zap Group provides a broad and rich platform for owners of small and medium-sized businesses in Israel that assists them with growing and getting bigger.

About the role:

We are seeking an experienced and dedicated professional Social Media Team Lead to join us.

In this role, you will oversee a team of Account Managers responsible for managing client accounts, driving customer satisfaction, and delivering exceptional digital marketing services. Your role will involve providing strategic guidance, fostering client relationships, and ensuring the successful execution of digital marketing products.

Responsibilities:

1. Lead and manage a team of 10 Digital Account Managers, providing mentorship, guidance, and performance feedback to ensure high-quality service delivery and client satisfaction.
2. Foster strong client relationships, serving as the main point of contact for key accounts and addressing any client concerns or issues in a timely and professional manner.
3. Develop and execute strategic account management plans, aligned with the company's digital marketing objectives.
4. Collaborate with clients to understand their business goals, digital marketing needs, and target audience, and develop tailored strategies and campaigns to meet their objectives.
5. Oversee the execution of digital marketing campaigns, ensuring adherence to timelines, budget constraints, and performance targets.
6. Coordinate with cross-functional teams, including Sales, content, and other digital teams.
7. Conduct regular performance evaluations, provide ongoing training and development opportunities, and support the career growth and professional development of team members.

Qualifications:

1. Proven experience in leading and managing digital teams.
2. Proven experience in digital marketing, account management, or a related role, preferably within an agency or marketing services environment.
3. Strong leadership skills, with experience in managing and motivating teams to achieve targets and deliver exceptional client service.
4. In-depth knowledge of digital marketing strategies, channels, and tools, including SEO, SEM, social media, email marketing, and content marketing.
5. Excellent interpersonal and communication skills, with the ability to build rapport with clients, understand their needs.
6. Exceptional organizational and multitasking abilities, with the capacity to manage multiple client accounts and projects simultaneously.
7. Strong problem-solving skills, with the ability to think creatively and develop innovative solutions to meet client objectives.
8. Proficiency in using digital marketing tools and platforms, such as Google Analytics, marketing automation systems, and social media management tools.
9. Passion for digital marketing, staying up to date with industry trends, and continuously expanding knowledge and skillset.