Help Desk Technician

I'm looking to grow our IT support team with someone passionate about tech and eager to learn. If you've recently finished a college-level IT course and have a solid understanding of Tier 1 troubleshooting, I’d love to hear from you!

As a Helpdesk Technician, you'll be the first line of support for end-users, helping to troubleshoot and resolve a variety of IT issues. You'll work closely with the team and get hands-on experience with real-world systems.

• Respond to Tier 1 helpdesk tickets (password resets, printer issues, basic troubleshooting)
• Provide excellent customer support via phone, email, or in-person
• Manage user accounts and permissions in Active Directory
• Set up and configure desktops, laptops, and peripherals
• Document issues and solutions in our ticketing system
• Escalate more complex issues to senior team members

• Recently completed a college-level IT course or similar training
• Solid understanding of Tier 1 technical issues
• Basic knowledge of Active Directory (user management, group policy, etc.)
• Strong communication and problem-solving skills
• Eagerness to learn and grow with the team
• Team player with a customer-focused mindset

• Experience with ticketing systems (like Zendesk, Freshdesk, or ServiceNow)
• Basic networking knowledge

• Friendly and supportive team environment
• Opportunities to learn and grow
• Exposure to real-world enterprise IT systems
• Room for career advancement in IT support or infrastructure

If this sounds like you or someone you know, feel free to reach out or apply directly. Let’s build something great together!