Help Desk Specialist

A Cyber Company is looking for a highly motivated and service-oriented IT Helpdesk Specialist to join our Operations team. In this part-time role (3 days a week), you will be the go-to person for our employees' day-to-day IT and hardware needs.

Key Responsibilities:

• Equipment & Onboarding: Prepare laptops, set up email accounts, and manage system/network drive permissions for employees.
• Offline Setups: Physically prepare and execute offline environments and setups.
• Technical Support: Provide day-to-day support and troubleshooting for hardware, software, and office devices (e.g., printers).
• Conference Rooms: Ensure all conference rooms multimedia equipment is fully functional.
• Inventory Management: Manage the IT warehouse inventory and work closely with the Procurement team to order new equipment.

Requirements:

• 3+ years of proven experience in an IT Helpdesk or Support role, preferably within a startup, cybersecurity, or military environment.
• Hands-on experience with user administration, setting up emails, and managing permissions.
• Strong troubleshooting skills for computers (Windows/Mac) and meeting room AV equipment.
• Highly organized, detail-oriented, and capable of managing IT inventory.
• Excellent communication skills with a strong "customer-first" approach.
• Availability to work on-site 3 days a week (60% capacity).