Enterprise Customer Success Manager [EMEA]

At Finout, we've developed a powerful SaaS platform to help companies better understand and manage their cloud costs. As the world's first Cloud Resource Planning (CRP) platform, we empower businesses to gain complete visibility into their cloud infrastructure spending and correlate it with business outcomes. Our mission is to drive cost-effective innovation and efficiency for global leaders like Wiz, The New York Times, Lyft, AppsFlyer, ARMIS, and many more. We’re committed to achieving rapid growth while preserving our fun, vibrant startup culture.

About the Role:

Our Customer Success team is rapidly growing, and we are looking for an Enterprise Customer Success Manager who will be responsible for handling a named EMEA book of Enterprise accounts. This is a unique opportunity to join a quickly accelerating startup and make an outsized impact to the trajectory of the company.

At Finout, we’re not just building a product; we’re transforming how businesses approach cloud cost management. As a Customer Success Manager, you’ll play a crucial role in shaping our customer’s experience and driving our impact on the industry. Join us and help redefine the future of cloud cost management, all while enjoying the perks of a collaborative, innovative, and energetic team environment.

Responsibilities:

• Serve as the primary point of contact for Enterprise customers, fostering strong relationships built on trust and collaboration
• Regularly conduct check-ins and EBRs with customer leadership to understand the unique business objectives and challenges of each customer and align Finout's platform to effectively meet their needs.
• Develop and execute strategic account plans, outlining clear objectives, milestones, and success criteria across the Customer Journey.
• Proactively address any customer concerns or escalations, working with cross-functional teams to ensure timely resolution and a positive customer experience.
• Act as a customer advocate within Finout, representing the voice of the customer and providing feedback to internal teams
• Analyze key leading metrics for retention and success to ensure that customers are happy, maximizing value, and are set up for successful renewal and expansion.
  
  

• At least 3 years of experience as an Enterprise/Strategic Customer Success Manager - MUST
• Strong technical aptitude (FinOps/Cloud/Analytics is a plus) demonstrating credibility as a strategic advisor to support customers, partners, and internal teams
• Demonstrated business acumen – ability to work with customers to understand and map business value and nurture long term relationships
• Exceptional attention to detail and organization – customer follow up, project/escalation management, and strategic alignment
• Strategic thinker – ability to ask probing questions, develop trust, and proactively assess risk and opportunities
• A self-motivated team player with an ability to work in a fast-paced environment with minimal oversight.
• Fluent in English & Hebrew - Extremely strong presentation and communication skills
• Knowledge in FinOps and Cloud Technologies background is an advantage