Customer Success Manager

We're looking for a valiant Customer Success Manager to join our pack and help us empower creators to build the best apps for the best AAA games around.

As our Customer Success Manager maestro, you will work closely with the in-game app creators in our community - guiding them as they craft amazing app experiences across their favorite games, setting them up for success.

So if you're a visionary with a knack for nurturing creative talent, have a deep love for gaming, and want to help us shape the future of the industry - step forth, come join our journey.

Responsibilities:

In this role, you will:

• Guide app developers towards creating successful apps, offering them support and strategic advice to lead them to greatness.
• Work with developers on improving user experience and product features, providing insightful app reviews to enhance app quality.
• Ensure developers have access to necessary resources by working closely with R&D, Marketing, QA, Support, Product, and Operations teams.
• Gain a deep understanding of developer business models, optimizing their collaboration with Overwolf and enhancing their success.
• Build and sustain strong relationships with app developer partners, fostering a collaborative and mutually beneficial environment.
• Take the helm in project execution, focusing on marketing strategies, growth, monetization, and long-term planning for sustained success.
  
  

• 2+ years in DevRel, Customer Success, or Account Management, with a focus on nurturing professional relationships.
• Strong written and verbal English skills, able to communicate clearly and effectively.
• Experience with third-party developer platforms or managing gaming communities is a plus.
• Actively engaged in PC/Console gaming, showing a real passion for the gaming world.
• Willingness to work flexible hours to sync with global time zones.
• Ability to work well independently and as part of a team.
• Creative problem-solving skills, ready to think on your feet and tackle complex challenges.
• Skilled at juggling multiple tasks and projects in a dynamic, deadline-driven environment.
• Sharp analytical abilities and a keen eye for detail.
• Friendly, positive, and proactive, with strong interpersonal skills.
• Vast experience in casting enchantment spells, throwing battle axes, and drinking Dwarven stout.